Case Study: Rectenwald Brothers Construction x TrustLayer
From CEO-level inbox chaos to friction-free onboarding in a single rollout
Why this matters
Rectenwald Brothers wasn’t struggling with disorganization—they were struggling with success.
The company had grown so efficiently that every project, every subcontractor, and every exception still funneled through the same inbox: the CEO’s.
What looked like diligence was actually drag.
When the controller joined, she didn’t just clean up paperwork—she changed the company’s rhythm.
TrustLayer became the connective tissue between operations and oversight, automating vendor onboarding while preserving accountability.
The win wasn’t just fewer emails. It was leadership time—reclaimed, refocused, and finally free to steer the business forward.
Company at a glance
The challenge
Rectenwald’s president was buried in insurance exceptions.
A ten-message COI thread could hit his inbox before concrete had even cured.
Every vendor approval stalled at the top, waiting for a decision only the CEO could make.
When a new controller joined, she did what few people do on their first day—she audited the workflow.
Within hours, she pinpointed the chokehold: compliance escalations weren’t distributed; they were centralized in a single inbox.
It wasn’t a problem of effort. It was a problem of structure.
The TrustLayer play
1. Controller-Led Mandate
The new controller didn’t just recommend TrustLayer she championed it. Before the ink on her offer letter dried, she secured buy-in from finance, legal, and operations. Leadership agreed: COI management couldn’t live in the C-suite anymore.
2. Embedded Onboarding
Now, every subcontractor kick-off email CCs the TrustLayer team. They create the vendor record, upload the contract, and start the COI chase instantly. The result: setup happens automatically, and project managers stay focused on builds, not follow-ups.
3. Managed Exceptions
TrustLayer reviewers handle all endorsement quirks looping leadership in only when judgment calls are truly required. Every edge case still gets eyes on it, but the CEO hasn’t seen a compliance thread in months.
The payoff
Between the metrics
Every number in this chart hides a small revolution. The moment TrustLayer went live, the pressure lifted off Rectenwald’s leadership. Decisions that once needed executive sign-off now move fluidly through a process built for scale.
And it’s not just about speed it’s about proof. With every vendor fully documented in the system, audit anxiety is gone. The finance team can now focus on forecasting, not file chasing. The CEO no longer reviews coverage clauses; he reviews revenue.
Compliance stopped being a roadblock and became a rhythm.
Customer voice
The numbers tell one story. The experience tells another.
Rectenwald’s controller didn’t just fix a process she rewired the company’s operational pulse. Vendor onboarding now feels like muscle memory: fast, reliable, and invisible.
That shift is best explained in her own words:
Frequently asked questions
Q: What was slowing Rectenwald’s onboarding process?
Every COI exception routed directly to the CEO. Without workflow automation, coverage clarifications and vendor approvals created week-long delays.
Q: How did TrustLayer change the structure?
The controller implemented a distributed workflow TrustLayer now manages all document collection, tracking, and exception handling.
Q: What’s the biggest impact for leadership?
Executives no longer touch day-to-day compliance. They receive clear summaries only when strategic or high-risk cases arise.
Q: Does this mean leadership loses visibility?
Not at all. TrustLayer dashboards provide full transparency minus the inbox overload.
Q: How long did it take to see results?
Same-day coverage decisions began in week one. Within a month, Rectenwald’s onboarding cycle was fully automated.
Q: Can other contractors replicate this?
Absolutely. Any construction firm juggling multiple subs can adopt a similar rollout: start with one controller-led champion and build momentum from measurable wins.
Ready to reclaim your inbox?
If compliance escalations still bubble up to your corner office, it’s time to stop playing traffic cop.
Book a 15-minute discovery call, and see how TrustLayer turns paper snarls into smooth handoffs—long before your next RFQ hits the street.
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