Case Study: Standard Construction x TrustLayer
From spreadsheet sprawl to endorsement precision in one audit sprint
Why This Matters
Construction companies don’t lose time because they’re careless they lose it because compliance hides in the fine print.
For Standard Construction, that fine print wasn’t just a nuisance it was a liability. Dozens of subcontractors sent certificates that looked right but weren’t. Dealership owners, meant to be covered under “Additional Insured” clauses, were quietly left out.
The problem wasn’t effort; it was visibility. Spreadsheets gave the illusion of control, but no system existed to prove who was truly protected.
That’s where TrustLayer came in transforming risk management from guesswork to governance. In a single audit sprint, Standard closed every coverage gap, automated future checks, and built a process their legal team now trusts as much as their field crews.
Company at a Glance
The Challenge
A single project coordinator juggled 200-plus subcontractors in spreadsheets.
Certificates flowed in, but blanket Additional Insured endorsements sailed past without checking privity of contract — leaving dealership owners off policies.
When one dealer’s legal team spotted the gap, Standard’s leadership demanded an immediate fix.
The company needed to close exposures fast, restore owner confidence, and replace manual compliance with a repeatable system.
The TrustLayer Play
- Endorsement Deep-Dive
TrustLayer’s review team audited every COI and uncovered 48 non-compliant subs (≈ 20 percent) whose endorsements failed to cover dealership entities properly. - Privity Checklist + Training
We built a three-step privity checklist, then trained Standard’s coordinators to spot incomplete wording in under 30 seconds — closing the loop between broker intent and project delivery. - Scalable Managed Reviews
Ongoing endorsement checks now live with TrustLayer analysts. Escalations only reach Standard when a true judgment call arises, freeing the internal team to focus on growth, not gridlock.
The Payoff
When compliance issues hit the inbox, it used to mean hours of rework and endless back-and-forth with brokers. Now, it means clarity.
TrustLayer’s process didn’t just fix the coverage problem, it gave Standard a new level of confidence that extended from the project coordinator’s desk to the executive suite.
Today, compliance is no longer a distraction, it’s part of the pitch. Dealership clients see proof before they ask for it, and subs onboard faster because the expectations are crystal clear.
Customer Voice
Frequently Asked Questions
Q: What caused Standard Construction’s coverage gaps?
Most subcontractors submitted blanket Additional Insured endorsements without proper privity, which excluded dealership owners from coverage.
Q: How did TrustLayer find and fix the issue?
A deep audit of over 200 vendor COIs revealed 48 non-compliant endorsements. Within four weeks, all were corrected and verified.
Q: What is “privity of contract,” and why does it matter?
Privity ensures the correct legal entities are covered by a subcontractor’s insurance. Without it, owners and GCs can be left exposed despite having certificates on file.
Q: How did the process change internally?
TrustLayer trained coordinators on a 30-second endorsement checklist and took over ongoing managed reviews, reducing admin noise and eliminating spreadsheet tracking.
Q: What business impact did Standard see?
The company now demonstrates 100% verified owner coverage — turning compliance precision into a trust and sales advantage.
Ready to Close Your Coverage Gaps?
If spreadsheets still run your compliance show, schedule a 15-minute discovery call. TrustLayer pinpoints the risks, automates the fixes, and delivers endorsement precision — before your next foundation is poured.
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