White Glove Compliance Isn’t What You Think
White Glove, Without the Blind Spots
“White glove” gets tossed around like a buzzword. Most firms pitch it as a set-it-and-forget-it solution—you hand it off and hope for the best. But then you lose visibility, your team loses sharpness, and decisions get made by outsiders who don’t understand your business.
TrustLayer Plus does it differently. We carry the load—outreach, COI reviews, vendor calls—while you stay in control of the choices that shape your risk profile. It’s execution plus collaboration. We’re not your replacement; we’re your ace in the hole.
What You Actually Get With TrustLayer Plus
✔ Dedicated Account Manager: One consistent partner who knows your book. Not a rotating cast.
✔ Fast Turnaround: COI reviews and responses in 48 hours (we usually beat it).
✔ Quarterly Reviews: Strategy sessions to adapt to industry shifts.
✔ Living Compliance Profiles: Built from your contracts, tuned to your must-haves vs. nice-to-haves.
✔ Platform Mastery: We are power users of TrustLayer itself. Feedback goes straight into the product.
✔ Flexible Workflows: We’ll even run processes outside the platform if that’s what it takes.
✔ Proactive Outreach: Vendor requests, renewals, call-downs, and exception handling done for you.
✔ Actionable Reporting: Monthly status updates and quarterly “report cards.”
Collaboration Over Outsourcing
This isn’t “done-for-you” in the hollow sense. Compliance isn’t black-and-white. Waivers, exceptions, endorsements—those require judgment.
That’s why we:
✔ Keep decisions with you. Overrides and waivers never get assumed.
✔ Explain the why. Every review comes with context, so your team gets sharper.
✔ Stay consistent. Same AM, steady cadence, fewer surprises.
You offload the grunt work, not the authority. That’s what real white glove looks like.
Four Steps That Change the Game
- Profile & Priorities
We extract requirements from your contracts and co-design a compliance profile that separates deal-breakers from “nice-to-haves.”
- Outreach & Intake
We run the request cycles (email + phone*), track responses, and escalate only the judgment calls.
- Review & Resolve
Documents are reviewed within 48 hours. Non-compliance isn’t just flagged—it’s explained with options to fix it.
- Report & Improve
Monthly summaries and quarterly reviews highlight recurring gaps and industry shifts, guiding necessary adjustments.
Service Levels You Can Count On
✔ COI Review SLA: 48 hours per submission (often faster).
✔ Response SLA: 48 hours for inbound questions.
✔ Cadence: Bi-weekly touch points during onboarding, quarterly thereafter.
✔ Escalations: Direct paths for waivers and overrides.
What This Means For Your Team
✔ Less churn. The same AM, not endless hand-offs.
✔ Sharper judgment. Your team learns as they go, not just receives decisions.
✔ Clarity, you can plan around. SLAs and reporting you can rely on.
✔ Flexibility without chaos. Workflows adapt to your needs, even outside the platform.
TrustLayer Plus FAQ
Is this entirely done-for-you?
No—it’s better. We take on the workload while you focus on the calls that matter.
How fast are reviews and responses?
48 hours, usually faster. Weekends explain the edge cases.
Do we get one account manager?
Yes. Continuity is the rule; reassignments are rare.
Can requirements evolve?
Absolutely. Compliance profiles are living documents that are updated as contracts, litigation, and industry standards evolve.
Do you only operate inside TrustLayer?
No. We adapt workflows beyond the platform when necessary, while maintaining clean reporting.
Ready for white-glove compliance that removes the noise without eliminating your authority?
Book a TrustLayer Plus working session today and discover how collaboration enhances compliance.
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